Terms of business

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1. About me

Stourworks is run by Harry Milsom, a sole trader based in Sudbury, Suffolk. Contact: info@stourworks.co.uk · HJM CREATIONS, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. I am not VAT registered, so I don't charge VAT.

2. Who these terms are for

I supply businesses. These terms apply to every sample and order unless I agree something different in writing.

3. Quotes

  • Quotes are free and there's no obligation. Every batch is quoted per job, based on your part file, material, quantity and finishing.
  • A quote is valid for 30 days from the date on it.
  • I confirm your part's size category on the quote. The category on the quote applies.
  • Minimum quantities per design depend on part size (Small 50, Medium 10, Large 5; the larger category applies). The minimum order is £75, not including postage. Volume discounts apply per design, per order, as shown on my pricing page.
  • The contract starts when you accept my quote in writing (email is fine).

4. Samples

  • Before a batch, I print a free sample pack of your part for business customers (2 free sample packs a month, for businesses planning a batch at or above my minimum quantity; one pack per business; up to 3 parts, 100 g of material and 4 hours of printing; PLA or PETG in a stock colour (black and others available)).
  • The customer pays only the sample postage: tracked postage, including a 50p collection charge (see the sample terms).
  • Samples are dispatched within 5 working days of file approval, once the postage has been paid. "File approval" means I've checked your file and confirmed it's ready to print.
  • Approving a sample means you accept that design, material and finish as the standard for your batch.

5. Your order

  • Production batches match the approved sample as closely as the 3D printing process allows. Small visual differences between FDM-printed parts (such as layer lines) are normal.
  • I'll agree the dispatch date when you accept the quote.
  • If you change the design after the sample is approved, I may need a new sample and a new quote.

6. Payment

  • I invoice you, and batches are paid in full before printing starts. My standard payment method is bank transfer. Prefer to pay by card? I can send you a secure card payment link.
  • Postage on orders is charged at cost.
  • Payment is due within the period shown on the invoice.
  • Parts stay my property until I've been paid in full.

7. Your files, intellectual property and confidentiality

  • You keep all intellectual property rights in your designs and files.
  • You confirm that you have the right to have the parts made and that making them doesn't infringe anyone else's rights.
  • I use your files only to check, quote, sample and make your parts. I keep them confidential. I don't share or publish them, or use them for anyone else.
  • I don't photograph or show your parts publicly without your written permission.
  • I delete your files when you ask, as set out in my privacy notice.

8. Problems with your parts

If parts arrive damaged or don't match the approved sample, tell me within 14 days of delivery, with photos. I'll reprint the affected parts or refund them.

9. Liability

  • My total liability for any order is limited to the price you paid for that order.
  • I'm not liable for indirect or consequential losses, such as lost profit, lost production or downtime.
  • You're responsible for checking that the parts are suitable for your use, including testing the approved sample in your application.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

10. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.